XO Hospitality XO Hospitality XO Hospitality

Training & Consultancy

XO Hospitality offers a comprehensive training and consultancy program for the bar, restaurant, hotel and nightclub industry. Every project begins with an orientation meeting with the prospective client, in which the needs and objectives of the consultancy are discussed.  Once initial goals and objectives have been established, we will determine the scope of the consultancy project within one week of initial contact with the client.  This will be done using a combination of evaluation forms, interviews, and mystery guest visits in order to paint a clear and complete picture of the current operating situation.  This forms the basis for elaborating a customized training and consultancy program for your establishment.

For an initial consultation, please contact us to set up an appointment.


Personnel training and development

Management consultancy

• Service and Hospitality training

  • - Service techniques
  • - The art of Hospitality
  • - Upselling
  • - Conflict management


• Bartender training

  • - Basic, intermediate, or competition level
  • - Comprehensive interactive training modules
  • - Periodic Testing and evaluations
  • - Competition training


• Beverage knowledge training

  • - Coffee & Tea
  • - Wine
  • - Spirits

• Interim Management Solutions

  • -Experienced management when you need it most
  • -Duration from 3-12 months
  • -Implementation of change programs


• Mystery guest visits

  • - Quality Control
  • - Ambiance and atmosphere
  • - Routing and procedures


• F&B cost control

  • - Wastage control
  • - Cost calculations
  • - Purchasing and Inventory management


• Sponsorship negotiation

  • -Pouring Agreements
  • -Branding and promotions


• Motivational and incentive programs

• Custom cocktail menus and signature cocktails